ENGINEERING COMMUNICATION IN IT
The development of organizations and individuals is the main goal of our training. Relying on proprietary teaching methods and participant projects, we focus on practice, dedicating 80% of the time to acquiring skills in real situations. Theory constitutes only 20% of the program to ensure effective and practical training experience.
Psychological aspects of communication
Understanding how the mind functions.
Knowing how we receive and process communication and the differences in communication styles between IT experts and Business specialists. Building communication strategies tailored to the communication styles of IT experts.
Understanding the psychological aspects of team motivation
Recognizing and understanding behavioral mechanisms through efficient use of motivational patterns. Knowing where and how to gather information about how people motivate themselves and make decisions
Delegating and enforcing tasks in a project
Delivering uncomfortable feedback effectively. Knowing how to enforce personal and corporate goals through results-based communication, efficiently navigating through resistance. Reading messages efficiently based on mental assumptions rather than the content of the statement.
Using the Art of Asking Questions:
Understanding the premise for the mind and what linguistic patterns are.
Using communication engineering patterns with clients, teams, and colleagues.
25
Completed training
249
Participants
20 years
Of experience
PROGRAM
Module 1: Psychological Aspects of Communication
• Communication strategies in IT
• Effectively navigating through resistance, using metaprograms for employees and clients
• How does the mind function?
• How do people receive and process communication?
Module 2: Psychological Aspects of Team Motivation. How to Increase Employee Engagement?
• Recognizing and understanding behavioral mechanisms
• Efficient use of mechanisms governing processes in human minds
• Where and how to gather information about how people motivate themselves and make
decisions
Module 3: Delegating and Enforcing Tasks in a Project
• Delivering uncomfortable feedback in the structure of feedback
• Effective enforcement of goals
• Communication through results
• Reading messages based on mental assumptions rather than content
Module 4: The Art of Asking Open-ended Questions to Audiences
• What is a premise for the mind?
• Metamodel patterns in questions
• Elements of Milton H. Erickson’s language patterns in communication with clients, teams,
and colleagues
Want to ask us about the course?
About the training
Due to technological development, a new social group of specialists and IT experts has emerged.
This professional group is heavily focused on analytical thinking and creating complex solutions.
IT experts also process a large amount of information, which makes their communication
demanding and sometimes difficult. As a result, they often feel misunderstood by people in the
so-called “business” sector. It is also challenging for them to communicate because, as experts,
they know what they are talking about, but those to whom they speak may understand them less
or not at all. Therefore, for this professional group, workshops on communication tools of the
genre “how to speak to be understood” are necessary. On the other hand, other individuals
collaborating with IT experts must understand their motivational and communication processes,
so they also need to learn communication strategies that effectively reach IT experts.
The presented workshop “Communication Engineering” has been built based on 20 years of
experience by Infinity Power International in collaboration with the IT industry. The aim is to enable
industry experts to communicate more effectively with the “business” sector and for those who
work closely with IT experts on a daily basis and need to:
• significantly improve the flow of information,
• achieve faster results in collaboration between “IT-business,”
• bypass resistance from interlocutors,
• resolve conflicts more efficiently,
• activate the potential of people,
• initiate long-term motivation in project teams more effectively.
Without this communication, effective communication between IT specialists and the “business”
sector generates many conflicts and becomes simply difficult.
